In a perfect world, NO customer will ever need to use this puppy health guarantee. We want you to know that our staff is here to help you and your puppy get the help you both deserve.
As soon as your fur-ever friend comes home, he or she is a part of the family. So if a pet health issue arises, you treat it with just as much care and concern as you would for any other member of the family. At Dog Friendly Community, we’re dedicated to matching you with happy and healthy dogs — which is why our puppy health guarantee is so important to us. This covers what to do if you notice something amiss and what your rights are when you partner with Dog Friendly Community. Ultimately, our dog health guarantee is in place to take care of our dogs and to let you feel completely comfortable when searching for your paw-fect match. Learn all about our puppy health guarantee right here.
What We Guarantee You
Every Dog Friendly Community Breeder is required to sign and deliver on the following breeder health guarantee:
What To Do If You Notice Something
These are the steps to take if your new puppy is experiencing health problems:
If a breeder offers a 1-year genetic health guarantee, it includes coverage of all genetic defects that may have been handed down from their lineage of the puppies specific breed. The genetic health guarantee does not cover any communicable diseases, internal and/or external parasites, or injuries.
Buyer assumes all responsibility for all vet bills. If a genetic disease is discovered in the puppy, a letter from your vet (on business letterhead), stating the nature of the disease and/or disorder will need to be provided to enact the breeder health guarantee. The letter will have to state that this is a genetic disorder. The veterinarian phone number must be included on the letter as the Breeder reserves the right to discuss the health condition with the veterinarian. If your puppy’s health is determined to have a genetic disorder, Breeder will reimburse the cost for treatment (up to the price of the puppy). Breeder assumes NO direct responsibility for any medical bills for the puppy.
If the seller tells you that the puppy is registered and does not provide all registration documentation within 120 days of receiving your puppy, you may exercise one of the following options of the puppy health guarantee:
*These options do not apply where a seller, who has provided a health certificate issued by a veterinarian, discloses in writing at the time of sale the health problem for which the buyer later seeks reimbursement or to return the dog.